XLOAD Privacy Policy

Last revised: June 6, 2021


Thank you for using XLOAD, our mobile application (the “Application” or “App”). The Application permits advertising networks (collectively, “Clients”, also “you”) to deliver mobile advertisements, both interstitial full screen advertisements and push notifications (collectively, “Content”), to the mobile home screen of consumers who have downloaded and installed the Application (collectively, “End Users”, and each, an “End User”, also “you”). XLOAD compensates End Users with Prepaid Rewards (PR), which can be redeemed for prepaid credit or load anywhere in the world (“Products”). To effectively offer and manage these highly interactive products and applications, XLOAD collects, stores and shares information about its End Users. This Privacy Policy summarizes XLOAD practices in this regard. This Privacy Policy applies to information collected through the Application, as well as other information provided to us online or offline by End Users, Clients and other customers or users of our Site or Application; however, it does not apply to information collected from our employees, contractors or vendors.


By using the Application, you consent to, and agree to be bound by, this Privacy Policy. If you do not agree with this Privacy Policy, you may decide not to use the Application. Information gathered through the Application may be transferred, used, and stored in the server and database of the Application. If you access the Application, you consent to the transfer, use and storage of your Personal Information as defined below. You further agree that all transactions relating to the Application, the Site or the Application shall be deemed to have occurred in the Philippines.


XLOAD collects Personal Information in connection with our Application. When we use the term "Personal Information" we are referring to information that can be used to identify an individual and may include your name, password, email address, Facebook profile picture, mobile number, birthday, gender, country of residence and your in-app behavior. If you do not complete the account sign-up process, XLOAD will not be able to display the Content on your screen and you will not be able to collect or redeem PR. The Application allows End Users to log in using either Facebook or Google to sign up and log in to the Application. Should you choose to use Facebook or Google log-in, XLOAD may collect certain information about you from your Facebook or Google account, which will be specified at the time you first agree to sign in using Facebook or Google. You can edit privacy settings for posts that appear on Facebook or unlink your Facebook account by using the privacy tools provided through Facebook. Please note that the Application may provide links to third party sites, such as links to the websites of Clients and other third-party organizations, businesses, and merchants who have agreed to make the Content and offers available to End Users through XLOAD. We are not responsible for the privacy policies, practices or the content of websites owned by others that may be linked from the Application. Accordingly, we encourage you to review the privacy policies and terms of service of those websites so that you understand how those websites collect, use and share any Personal Information.

Automatic Data Collection and Advertising

We may work with third-party analytics companies to help us understand how this Website or the Application is being used, such as the frequency and duration of usage.

We work with advertisers and third party advertising networks, who need to know how you interact with advertising provided in an Application which helps us keep the cost of the Application low.

Advertisers and advertising networks use some of the information collected by an Application, including, but not limited to, the unique identification ID of your mobile device and your mobile telephone number. To protect the anonymity of this information, we use an encryption technology to help ensure that these third parties cannot identify you personally.

These third parties may also obtain anonymous information about other applications you have downloaded to your mobile device, the mobile websites you visit, your non-precise location information (e.g., your zip code), and other non-precise location information in order to help analyze and serve anonymous targeted advertising on an application and elsewhere.

We may also share encrypted versions of information you have provided in order to enable our partners to append other available information about you for analysis or advertising related use.

Survey Serving Technology

This App uses Pollfish SDK. Pollfish is an online survey platform, through which, anyone may conduct surveys. Pollfish collaborates with developers of applications for smartphones in order to have access to users of such applications and administer survey questionnaires on  them. When a user connects to this app, a specific set of (a) user’s device data (including Advertising ID which will may be processed by Pollfish only in strict compliance with Google play policies,- andr other device data); and (b) response meta-data (including information about the apps which the user has installed in his mobile phone) is automatically sent to Pollfish servers, in order for Pollfish to discern whether the user is eligible for a survey. For a full list of data received by Pollfish through this app, please read carefully, the Pollfish respondent terms located at https://www.pollfish.com/terms/respondent. These data will be associated with your answers to the questionnaires whenever Pollfish sends such questionnaires to eligible users. By downloading the Application, you accept this privacy policy document and you hereby give your consent for the processing by Pollfish of the aforementioned data. Furthermore, you are informed that you may disable Pollfish operation at any time by using the Pollfish “opt out section” available on Pollfish website. We once more invite you to check the respondent’s terms of use, if you wish to have a more detailed view of the way Pollfish works.


Shop for Load via Shopify

The App provides publishing and promotion of e-commerce sites inside the App for merchants who use Shopify to power their stores. This Privacy Policy describes how personal information is collected, used, and shared when partner merchants install or use the App in connection with their Shopify-supported online store.

When partner merchants install the app and integrate their Shopify-supported online store to the XLOAD network, we are automatically able to access certain types of personal information from partner merchants and their customers, including, but not limited to: (a) information about the partner merchants and others who may access the App on behalf of their store, such as partner merchant’s name, email address and contact information; and (b) information about individuals who visit the partner merchant’s store, such as their name, order details from their store, including order IDs, product names, quantities, and variants.


XLOAD uses Personal Information in (a) marketing products and application to you through the XLOAD Application; (b) setting up and managing End User or Clients, as detailed in the Terms and Conditions of Service; (c) improving online operations; (d) processing transactions (for example, any credit, debit or other billing account information collected from you will only be used to process transactions requested by you); (e) sending text messages to your cell phone to inform you about providing customer service; sending account or transaction related communications such as welcome letters and transaction confirmations; (f) other communications which you have signed up for or otherwise agreed to receive (for example, messages about special offers); (g) performing research and analysis aimed at improving our products, Application and technologies; and (h) managing our systems. We will only use your Personal Information in the way we specified when it was collected (including as described in this Privacy Policy). We may use your non-Personal Information (including Personal Information that has been de-identified and/or aggregated) for any reason in XLOAD’s sole discretion. Any geolocation data will be collected from your mobile device only with your express opt-in consent, and such data will be used for the purpose of delivering customized application, such as displaying content featuring offers only available to End Users in particular location, determining the number of PR to offer End Users, or identifying a segment of End Users which Clients have requested as an audience for viewing of particular content. However, Clients will not have direct access to your location and will not be able to view your location on a map.

XLOAD uses personal and non-personal information, both individually and combined together, (a) to better enhance your user experience, improve our products and services, (b) to understand the behaviour and preferences of our customers, (c) to troubleshoot technical problems, (d) to serve advertising, for authentication purposes, (e) to enforce our Terms of Service, and (f) to ensure proper functioning of our Products and services as well as to help improve them. In addition, we combine non-personal information with personal information, such as an email address, for purposes including providing improved customer service, administering loyalty programs and tailoring our communications, offerings, web pages or game play experience to you.

XLOAD may also use collected mobile numbers to invite registered XLOAD users to join social media channels on sites such as Viber and Telegram. Channels may be used for things like communicating the latest news and promos. Access to mobile number information can be customized on the specified third-party channels. It is fully up to the End User’s discretion to accept or decline this invitation.

XLOAD may also use the personal information collected from partner merchants and their customers in order to provide the above-mentioned services to partner merchants and to operate the App. Additionally, this personal information will be used to: (a) communicate with partner merchants; (b) provide partner merchants with information relating to the transactions made in their stores through the XLOAD network; and (c) record the total commission due to XLOAD as part of the agreement with partner merchants.


We may also disclose your Personal Information to Clients, with your express opt-in consent, where such sharing is required to deliver products or applications that you have requested (including, but not limited to, facilitating your receipt of PR and Products). In addition, we may disclose Personal Information to companies, agents, contractors, service providers or others engaged to perform functions on our behalf (such as processing of payments, provision of data storage, hosting of our Site, marketing of our Products and Application, conducting audits, and performing web analytics). We may also disclose your Personal Information to third parties when we believe, in good faith and in our sole discretion, that such disclosure is reasonably necessary to (a) enforce or apply the terms and conditions of the Application, including investigation of potential violations thereof, (b) comply with legal or regulatory requirements or an enforceable governmental request, (c) protect the rights, property or safety of us, our End Users or other third parties, (d) prevent a crime or protect national security, or (e) detect, prevent or otherwise address fraud, security or technical issues. We do NOT sell, rent, share or trade your Personal Information to third parties for their own marketing purposes unless you have granted us permission to do so. Please note also that if you choose to use our social networking function to post information to a social networking site, anyone who has access to your information through that other site will be able to see your information. XLOAD reserves the right to sell or transfer information (including your Personal Information and non-Personal Information) to a third party in the event of a sale, merger, or transfer of all or substantially all of the assets of our company, or in the unlikely event of a bankruptcy, liquidation or receivership of our business, and you hereby consent to any such sale or transfer. If any such transfer is required, we will make reasonable efforts to notify you in writing in advance by posting a notice on the Site or the Application or emailing you at your contact email address of record, and we will make reasonable efforts to ensure that the transferee will continue to use any Personal Information collected from you prior to the transfer in accordance with the terms of the then-current version of this Privacy Policy.


When you use our Application, we make good faith efforts to provide you with access to your Personal Information and either to correct this data if it is inaccurate or to delete such data at your request, provided that, such Personal Information is not otherwise required to be retained by law or for legitimate business purposes. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing  on backups), or for which access is not otherwise required. 


We utilize reasonable information security measures to safeguard your Personal Information. For example, industry-standard encryption (HyperText Transfer Protocol Secure a.k.a. “https”) is used to protect communications between our servers and our End Users’ web browsers and mobile devices. We also use an in-house authentication server. For example, once one of our links is used it will no longer be accessible. This is done to prevent fraudulent activity from occurring. However, no data transmission over the Internet and no method of data storage can be guaranteed to be 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security at all times.


Please note that when you post messages or profile content on social media and other online forums that we may make available on our Site or Application, such content is viewable by third parties and the public in general. Accordingly, you should exercise discretion with regard to the extent of Personal Information you post on our Site or Application and you should not post highly confidential or sensitive information. XLOAD is not responsible for acts of third parties who view your Personal Information (such as sending you unsolicited messages).


XLOAD may modify or update this Privacy Policy periodically with or without prior notice by posting the updated policy on the Site or Application. We encourage you to check this Privacy Policy from time to time and to refer to the “Last Updated” date at the bottom of this document to see when the Privacy Policy was last changed. We may also post a notice of changes to this Privacy Policy by sending you an email about the changes. Your continued use of our Site, Application or other application following the effective date of an updated Privacy Policy constitutes your consent to the contents of such policy. However, we will not apply any material changes retroactively to any information we collected from you before such changes took effect, without your express consent to do so. IF YOU DO NOT AGREE TO FUTURE CHANGES TO THIS PRIVACY POLICY, YOU MUST STOP USING OUR APPLICATION AFTER THE EFFECTIVE DATE OF SUCH CHANGES. Please note that upon discontinuing use of the Site, Application and other application, any Privacy Policy in effect immediately prior to your departure shall continue to be binding on you and applicable to any data or information (including, without limitation, Personal Information) collected from you prior to such departure. If you have further questions please send us an email at hello@xload.io.